Customer care Department -BON

What is a call wrap-up for? Choose the incorrect option.

• Ensures all necessary changes have been made correctly.

• Give the customer reassurance that we took care of them and their requests.

• Call Control. This keeps your calls shorter and allows you to take more calls.

• Call eval scores to go down!!!

• It helps Emily and Mike verify your saves a lot faster.

Starting your Call Wrap Up with a phrase to indicate that you are getting ready to start the Call Wrap Up process(choose the incorrect option)

• “ Just to summarize the call”

• Just to confirm the changes that we made today”

• “ Lets go over the changes we made to the account together”

• Thank you for choosing Balance of Nature .

The reason the customer called in (complete the words)

The customer's next shipment should always be disclosed during Call Wrap Up (something related to the product)

True or False: In a customer service call, every call wrap-up should include a phase to indicate that the agent is preparing to summarize the call. Example: 
Example

                           “ Just to summarize”

                                          or 

                           “ just to confirm”

• True

• False