G3Q 1

Which of the following is most likely to provide technical data for a vehicle repair?

• Job card
• Owner's handbook
• MOT testers manual
• Vehicle workshop manual

When carrying out a routine vehicle service or repair, you should report any defects that you find to your supervisor so that:

• you can't be blamed if the vehicle goes wrong after you have done the service
• the additional parts required can be ordered without any further delay
• you show to your supervisor that you are observant and knowledgeable
• the customer can be contacted to get their authority to do the extra work

Which of the following is not likely to provide specific technical information relating to a vehicle?

• A hard copy workshop manual
• A CDROM vehicle data disc
• The vehicle's on-board computer
• The customer's file

In order to save on publishing and distribution costs, many manufacturers now supply technical information:

• on CD Rom
• in paper format
• on microfiche
• on a web site

The best way to understand the function and purpose of an after-market component is to

• read the manufacturers instructions
• ask the customer
• trial and error
• ask a colleague

Why is it necessary to test equipment before returning the vehicle to the customer?

• To understand the components function better for the next time you fit one
• To ensure correct function before release
• To show the customer how the components work
• To add time to the task, so that the customer pays more

A timescale for a task is agreed before starting the work to:

• keep you working hard on the task
• slow you down, so the customer pays more
• indicate the cost of labour, which can be agreed with the customer
• calculate the technicians bonus

How and when is it best to report that a task will take longer than agreed?

• Tell your manager as soon as you know
• Tell your manager at the end of the task
• Tell the customer why it took longer when they collect the vehicle
• Write on the job card why it took longer

At college you hear that one of your friends works in a garage that disposes of brake fluid down the street drain. You advise your friend that he should:

• say nothing at all as it is okay to do this.
• say nothing at all as it may mean that he could lose his job.
• speak to his training officer or college tutor.
• inform the council offices.

Two members of staff have differing opinions of how to work. One member states that faster is better, the other states that you should take more time and get it right. You decide

• that quicker is better
• to accept both views and work to the best of your ability
• that slower is better.
• that neither can do the job properly.