Midterm Review

Carlotta CI because her friends booked Air2Sea and she would like to confirm if their round trip transfers will be included from Los Angeles Airport to the Port.

• The transfers are complimentary, they just need to print their vouchers.

• Transfers have to be booked independently, they are not included with Air2sea

• Transfers are only included if it was purchased during the booking for the flights

• Transfers are only included from MIA airport.

The guest provided her contact number and her email address, under which tab would you enter the information?

Sam would like to know the itinerary for the sailing that you offered her, How would you view the itinerary for that sail date?

• Click the profile/Expand profile button

• Right click in Functions and select the appropriate option.

• Go to the website and select the itinerary

• Right Click and select the appropriate option.

How much will be the total amount per guest, for gratuities on a 7-Night cruise, sailing in a Owner Suite?

Erick is shopping online and noticed an amazing price for a stateroom category YO guarantee, he doesn't know what that stands for, so he would like to know what type of room is and where is going to be located.

• It is an Oceanview Balcony located mid ship

• It is an interior with a virtual balcony, located anywhere within that category

• It is an Oceanview, located anywhere within that category

• It is an Oceanview balcony located anywhere within that category

Based on the Sales Process Form, how many points are for the Presentation and Closing part?

• • Presentation - 6

  • Closing - 5

• Presentation - 4

  Closing - 6

• Presentation - 3

  Closing - 5

• Presentation - 4

  Closing - 5

The guest CI to confirm what are the flight parameters for arrival transfers from FLL, checking the image, how would you find the information?

• Right click on the transfer and select the appropriate option.

• Right click on "W", next to transfer and select the appropriate option.

• Click on the transfer and process enter

• Click functions and select view details

Select the benefits that apply for Royal Caribbean Hotels in partnership with Priceline.

• Customer service 24 hours a day, 7 days a week

• A wide selection of 5-star and higher-rated hotels.

• Refundable and Non-Refundable options on Hotels worldwide

• Free food and transfers from the hotel to the port.

How much are the daily amount of gratuities for Grand Suites and Above and For Standard Staterooms (Interios, Ocean View, Balconies and Junior suites)

• Grand Suites - $23.50

  Standard - $18.50

• Grand Suites - $18.00

  Standard - $16.00

• Grand Suites - $20.50

  Standard - $18.00

• Grand Suites - $20.50

  Standard - $18.50

Guest Josh CI to book an stateroom that offers the Royal Genie Experience, Select the options that you can offer him.

• Allure of the Seas - Grand Suite

• Oasis of the Seas- Grand loft Suite

• Anthem of the Seas - Owner's Loft Suite

• Serenade of the Seas - Grand Loft