Silver-Level Skill-Based Assessment

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Which one of the following is not considered to be a best practice of professional emails?

• Clear and concise subject line

• Clarity and brevity

• Grammar and spelling

• Informal tone

What does active listening in communication involve?

• Merely hearing words without understanding

• Fully focusing, understanding, and responding to a speaker

• Interrupting the speaker to express your own thoughts

• Ignoring the speaker's message and focusing on body language only

How does the MoSCoW technique categorize tasks?

• Must-haves (M), Can-haves (C), Should-haves (S), Won't-haves (W)

• Must-haves (M), Should-haves (S), Could-haves (C), Won't-haves (W)

• Main-haves (M), Should-haves (S), Could-haves (C), Will-haves (W)

• Most-haves (M), Should-haves (S), Could-haves (C), Won't-haves (W)

Which elements are considered key elements of time management?

• Prioritization, goal setting, and time blocking

• Multitasking, procrastination, and flexibility

• Random scheduling, vague objectives, and distractions

• Goal setting, multitasking, and MoSCoW technique

What does the Eisenhower Matrix prioritize tasks based on?

• Importance only

• Urgency only

• Both urgency and importance

• Neither urgency nor importance

Why is maintaining eye contact emphasized as a key tip in effective verbal communication?

• To intimidate the audience

• To convey a lack of interest

• To connect with the audience and build trust

• To distract the audience from the message

What is the primary goal of negotiation in a business context?

• Winning at any cost

• Maximizing personal gain

• Reaching a mutually beneficial agreement

• Avoiding the negotiation process

In negotiation, what does the term "BATNA" stand for?

• Best Alternative to No Agreement

• Better Approach to Negotiation Assessment

• Best Alternative to a Negotiated Agreement

• Basic Agreement for Targeted Negotiations

Why does negotiation matter in recruitment, according to the information provided?

• To establish dominance in the recruiter-candidate relationship

• To create dissatisfaction among candidates

• To achieve individual goals in hiring

• To ensure mutual benefit and build lasting success