Professional Communication Review

What is professional communication?

• the visual, written or oral communication in a workplace context

• The act of expressing thoughts through spoken words

• The method of establishing and maintaining a relationship between an organization and the public

• The act of bringing public notice to a product or service

What are the channels of professional communication?

• Signs, brochures, commercials, direct mailings

• Face-to-face interaction, telephone conversations, letters & memos

• Public relations, media relations, advertising, marketing

• E-mail, video broadcast, newspapers, magazines

What is it called when the receiver listens to only the content and not the feeling of the message?

• False listening

• Deliberative listening

• Empathetic listening

• Selective listening

Can be motivational, persuasive or informative.

• Group discussions

• Individual presentations

• Verbal communication

• Motivational presentations

When making introductions, who should extend their hand first?

• the person who is meeting the person being introduced

• the person who is introducing the other person

• the person who is being introduced

What is the prohibited unfair treatment of employees or job applicants based on specific characteristics called?

• Age discrimination

• Gender discrimination

• Discrimination in the workplace

• Race or ethnicity discrimination

What is the act of analyzing, evaluating, or judging called?

• Criticism

• Offering criticism

• Receiving criticism

• Communication ethics

The form of persuasive presentations with more of an emotional appeal

• Informative presentations

• Persuasive presentations

• Motivational presentations

• Individual presentations

What is the act of treating people less favorably because of their age called?

• Age discrimination

• Gender discrimination

• Discrimination in the workplace

• Race or ethnicity discrimination

What is the act of listening with the intent to understand the speaker's feelings, needs, and wants called?

• False listening

• Deliberative listening

• Empathetic listening

• Selective listening