Basics of Customer Service (Unit 2 #2)

Quiz
•
Business
•
Professional Development
•
Hard

Zack Chew
Used 1+ times
FREE Resource
15 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Organizational values, beliefs, and behaviors that prioritize and emphasis the delivery of exceptional customer service is known as ______ ______.
2.
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1 min • 1 pt
Retail companies placed ______ at the front and center of all their operations planning.
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Companies that priorities cost-cutting or revenue generation over customer satisfaction are known as ______ - ______.
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
A culture that provide employees with great flexibility to mark certain decisions on the spot for customers is known as ______.
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The department for hiring the right type of employees for the company is known as
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The processes, methods and channel used by the company to deliver goods and services known as ______ ______.
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The primary types of feedback collection are ______ and ______.
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