Basics of Customer Service (Unit 2 #2)

Basics of Customer Service (Unit 2 #2)

Professional Development

15 Qs

quiz-placeholder

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Basics of Customer Service (Unit 2 #2)

Basics of Customer Service (Unit 2 #2)

Assessment

Quiz

Business

Professional Development

Hard

Created by

Zack Chew

Used 1+ times

FREE Resource

15 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Organizational values, beliefs, and behaviors that prioritize and emphasis the delivery of exceptional customer service is known as ______ ______.

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Retail companies placed ______ at the front and center of all their operations planning.

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Companies that priorities cost-cutting or revenue generation over customer satisfaction are known as ______ - ______.

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

A culture that provide employees with great flexibility to mark certain decisions on the spot for customers is known as ______.

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The department for hiring the right type of employees for the company is known as

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The processes, methods and channel used by the company to deliver goods and services known as ______ ______.

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The primary types of feedback collection are ______ and ______.

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