1-2 Management Review

A furniture store manager has been tasked with increasing the sales of higher-priced items such as couches and mattresses by 25%. So, the manager determines the necessary resources and actions that will need to be taken to reach that goal by:

• organizing

• planning

• controlling

• staffing

Widgets Co. store managers have set a goal to increase their customer base by 10% over the next three months. The managers have determined that to meet their goal they will need to hire at least five new salespeople. Recruiting, interviewing, and hiring these new employees is:

• planning

• controlling

• staffing

• organizing

An ice cream shop manager decides to create a new ice cream flavor to attract more customers. So, the manager orders the necessary flavor mixture, shares the plan with shop employees, and assigns one employee to teach other employees how to make the new flavor. Gathering resources, sharing the plan, and assigning tasks is:

• staffing

• controlling

• planning

• organizing

A clothing store manager launched a new ad campaign online to increase consumer awareness of a new clothing line the store carries. To check if the ad campaign is producing the desired results, the manager tracks customer impressions and the reach of the online ads. Tracking data against the goal to increase customer awareness is an example of:

• controlling

• planning

• staffing

• organizing

______________ includes communicating, motivating, guiding, encouraging, giving directions, following up, coaching, assisting, and reviewing.

• Controlling

• Leading

• Planning

• Staffing

• entry level employees

• manager of sales

• chain of command

• front line employees

What primary skills do effective managers need to have? Select THREE options.

• problem-solving skills

• people skills

• front-line skills

• procedural skills

• complex skills

A manager’s ability to make good trade-offs with limited resources, as well as to effectively handle difficult and/or complex business challenges is:

• people skills

• procedural skills

• front-line skills

• problem-solving skills

A manager’s ability to empathize with people and understand them and their current situation, while also effectively influencing, communicating, and interacting with them is:

• people skills

• procedural skill

• complex skills

• basic skills

A manager’s ability to quickly learn and perform certain methods, sequences, or processes in order to accomplish a task is:

• people skills

• procedural skills

• problem-solving skills

• front-line skills