Customer Service Representative

What is the name of the agreement Customer Service Representative have to follow to ensure a company's commitment to customers?

• Service Level Agreement(SLA)

• Contract

• Customer Service Agreement

• Legal Agreement

Which of the following are job requirements for customer service representatives?

(More than 1 answer may be correct)

• Sales and Marketing

• Photography Skills

• Customer and Personal Service

• All of the above

Which job requirement involves having the knowledge of principles and methods for showing, promoting, and selling products or services?

• Customer and Personal Service

• Administration and Management

• Sales and Marketing

• Computers and Electronics

Which of the following are job benefits offered for Customer Service Representatives?

• Advanced Opportunities

• Health Insurance

• All of the above

• Bonuses and Commissions

Which job benefit involves being offered the opportunity to take days off for illness, vacation, etc. and still receive pay?

• Time off

• Call-off option

• Paid-Time Off(PTO)

• None of the above

What level of education is required to become a customer service representative?

• A bachelor's degree

• A high school diploma

• G.E.D

• No specific degree required

What's the average earning for customer service representatives in Mississippi?

• $30,700

• $37,780

• $23,900

• $27,990

What's the NATIONAL average earning for customer service representatives?

• $30,700

• $23,900

• $27,990

• $37,780

True or False:

One of the core job tasks is to "Determine charges for services requested, collect deposits or payments, or arrange for billing".

• True

• False

True or False:

One of the core job tasks is to "Send customers to an automated system".

• True

• False