Topic 1: Role & Impact of Managers

Conceptual skills involve ________.

• A) managing employees who use tools to produce the organization's products

• B) communicating with customers

• C) thinking about abstract and complex situations

• D) inspiring enthusiasm and trust among employees

Managers with good ________ skills know how to communicate, motivate and lead to get the best out of their people.

• A) interpersonal

• B) conceptual

• C) technical

• D) empirical

Disruptive innovations; ________.

• A) are always beneficial

• B) rarely occur in today's world

• C) have little impact on managers

• D) can make a product obsolete

Today's manager must deal with a host of new challenges that include ________.

• A) how to organize operations

• B) greater political uncertainty

• C) staffing and employee issues

• D) increasing production efficiency

Examples of new technologies that are changing the way managers work include;________.

• A) cloud computing

• B) artificial intelligence

• C) robotics

• D) all of these

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

• A) Conceptual skills

• B) Interpersonal skills

• C) Negotiator skills

• D) Disturbance handler skills

In today's workplace, ________.

• A) women are more likely than men to be promoted into management

• B) many employees perform work that in the past was considered managerial activities

• C) women tend to be more effective supervisors than men

• D) most organizations have eliminated the title of manager

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

• A) an assembly line worker

• B) a laborer

• C) a manager

• D) a salesperson

First-line managers are typically those who ________.

• A) perform the same work as the people they manage but earn more money

• B) are typically involved with producing the organization's products or providing its service

• C) are at the top of the organizational chart

• D) are the first persons new hires meet

Supervisor is another name for ________.

• A) team leader

• B) middle manager

• C) first-line manager

• D) top manager