Gladly Quiz

Gladly supports Customer communications on the following channels:

• Email

• Chat

• SMS Text messaging

• Voice calls

What is the icon to go on available to take calls?

What is the icon to go on available to take chats?

You should click on ______ when the green bar shows up with the upcoming call to take it.

Draw how the mute button will look like while on a call

Draw the option to End Call

What option do you choose to transfer to internal teams?

• Transfer call

• Conference

• Other teams

• Send it over

The method a customer uses to communicate with. These are Chat, Email, and Phone (also called Voice.)

• Channel

• SLA

• Contact

• Conversations

Draw the Gladly logo

Should you log out of Gladly if you need to go on a temporary break?

• YES

• NO