Quiz FO 26 Jan 2024

Which department receives orders to deliver food and beverages to the guests' rooms?

• House Keeping

• Front Office

• Food & Beverage

• Kitchen

Which one of the following is a record of financial transactions taking place between a guest and the hotel?

• Folios

• Ledgers

• Guest Accounts

• Vouchers

If a hotel accepts more bookings than the hotel can accommodate for a particular period,

it is known as:

• Occupation

• Upselling

• Overbooking

• Reservations

Which of the following things should make guests comfortable?

• Asking Personal Questions

• Laughing at Guest

• Staring at Guest

• Talking with Smile

What should be considered while checking for availability of room?

• Your Personal Relations with Guest

• Guest Request

• Behavior of Guest

• None of the Above

Which of the following things are required for completing the registration details?

• Tariff Details

• Meal Plan or Payment Method

• Room Type

• All of the Above

Late Night registrations must be handled according to...?

• Your Mood

• Customer Mood

• Anyway You Want

• Hotel Policy

Before allotting a room, which of the following things you must do?

• Cross Check the Details with Guest

• Build Personal Relationship

• Take Tip from the Guest

• Both A & B

If preferred room is not available then, what are you suppose to do?

• Ask the Guest to Leave

• Tell Them About Better Hotels

• Allot Alternative Room

• None of the Above

How much discount should be given to the Guest?

• Any Amount That You Want

• According to Wish

• More Than What They have Asked For

• Minimal Discount Amount