Business Results 5

This booklet _____ useful information about local services.

• supplies

• provides

• services

• improves

I _______ a problem to the supervisor.

• experienced

• reported

• provided

• offered

We have a number of ________ regarding delivery.

• replies

• experience

• services

• queries

The ________ about the new product was all negative.

• reply

• experience

• feedback

• query

You can build customer ______ and receive recognition with a simple improvement.

• loyalty

• failure

• feedback

• query

The operator left me _____ hold for almost twenty minutes.

• on

• with

• up

• to

He offered a reasonable _____ to a difficult problem.

• query

• feedback

• solution

• complaint

They have an efficient system in place for dealing with customer _______.

• replies

• responses

• solutions

• complaints

_________ time has rapidly decreased with the new software.

• Support

• Response

• Solution

• Customer

If you have a question, contact our _____ line.

• customer support

• customer response

• customer solution

• customer loyalty