CC M1: Professional Behavior

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

• morale

• tenacity

• insubordination

• initiative

Talk or a widely disseminated opinion with no discernable source, or a statement that is not known to be true is called

• slander

• rumor

• libel

• discrimination

Deciding which tasks are most important is called

• modification

• teaching

• prioritizing

• procrastinating

A task that is noted as a B priority

• is not a real priority

• should be done today

• must be done today

• could be done today

A task that is noted as an E priority is probably a(n)

• extra task for that day

• errand

• important task

• could be held off

Probably the most importan asset a medical assistant can offer the employer

• credibility

• a good attitude

• teamwork

• confidentiality

Which of the following statements about professionalism is true?

• Unacceptable behavior is detrimental to the medical assistant's career

• It can lead to wage increases and promotions

• It is always fun and easy

• It must be practiced at al times in the work place

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

• Commensurate

• Detrimental

• moral

• Professional

An obstruction to professionalism could be

• a co-worker who assists in completeing a difficult task

• a cooperative worker

• bringing personal problems to the office

• speaking in an even, calm tone

The prime concern of all employees of the physician's office should be

• completely resolving any patient's health issues

• caring for the patient

• a profitable practice

• getting all tasks completed each day