9.4 Case Challenge Review

What is the Competency for this Case Challenge?

• Critical & Analytical Thinking

• Effective Collaboration

• Cultural Agility

• Creativity & Innovation

What is the Analytical Tool for this Case Challenge?

• The Customer Journey Map

• Design Thinking Process

• Simple Surveys

• Strategic Planning Tool

What is the company for this case?

• Save-A-Lot

• Arby's

• McDonalds

• The Home Depot

All interactions a customer has with a company beginning before a purchase is made and continuing through, and after a purchase.

• Customer Experience

• Customer Loyalty

• Customer Service

• Market Research

Restaurants that sell food quickly and affordably. They usually have dine-in and drive-thru options

• Quick Service Restaurant

• Speedy Kitchen

• Fast Casual Restaurant

• Sit Down Restaurant

Restaurants that sell higher-priced food, dine-in seating, good service, and not typically have drive-thru service

• Quick Service Restaurant

• Fast Casual Restaurant

• Fast Food

• Dine In

Arby's took the best of QSR and fast casual dining and created what type of dining experience?

• True casual

• Quick Service Casual

• Faster Service

• Fast Crafted

Which is not a type of survey discussed for this challenge?

• Multiple Choice

• Focus Group

• Rating Scale

• Open-Ended

Which type of survey question is this?

• Multiple Choice

• Rating Scale

• Open-Ended

Which type of survey question is this?

• Multiple Choice

• Rating Scale

• Open-Ended