ToGo QA Quiz

When do we have to confirm the Restaurant Address ?

• For All Orders

• For All Delivery orders

• For All PickUp/Curbside orders

• Only if the guest is unfamiliar with the location

What is the proper way to transfer a guest ?

• Warm Transfer

• Cold Transfer

When confirming the restaurant address we only have to say the street name ?

• True

• False

When a guest asks for some pink, we should add a note and contact the restaurant ?

• True

• False

What is considered a late call opening ?

• 3 seconds

• 5 seconds

• 10 seconds

• 6 seconds

What counts as dead air according to the QA Rubric ?

• 5-10 seconds

• 1 instance of 7 secs or 15 secs total

• 8 seconds

• 10-15 seconds

What do we need to specify if a guest is unable to find curbside parking ?

• Go inside to pick up order

• Call the restaurant and press option 4

• Call the restaurant and press option 2

• Pull up to the doors and honk until a team member comes out

In what instances would we not need to transfer a guest ? (Select all that apply)

• Is the red robin black and bleu burger still available ?

• Does RR Deliver to my work or house ?

• Guest has left an item at the restaurant

• Can I use my birthday reward with my ToGo order ?

An order over which amount is considered a large ToGo order ?

• 75$

• 50$

• 150$

• 200$

How far in advance can a guest schedule a ToGo order ?

• 10 days

• 4 weeks

• 2 weeks

• 1 week