Healthgrades Disposition Quiz

What should be the disposition and call status if the provider was not recognized by the office?

• Info Updated

• Info Verified

• Callback

• Wrong Phone Number

If the receptionist confirms all information on the checklist during a call, what should be the disposition and call status?

• Voicemail-All info verified

• Info Verified

• Callback

• Opt Out

When the receptionist states that the doctor is deceased, retired, or has left the practice, what should be the final disposition and call status?

• Voicemail-All info verified

• Info Verified

• Callback

• Info Updated

When the practitioner is at the practice but changes were made to the location name or address, what should be the disposition and call status?

• Info Updated

• Info Verified

• Callback

• Voicemail-All info verified

If the call goes to a fax machine, what should be the disposition and call status?

• Prefers fax

• Fax tone

• Callback

• Wrong Phone Number

What is the correct disposition and call status if the call disconnected during the conversation with the receptionist?

• Disconnected Phone Number

• Disconnected Call

• Callback

• Ghost Call

What should be the disposition and call status if the agent is placed on hold for more than 2 minutes and disconnects the call?

• Hold>2 minutes

• Callback

• Voicemail - All info verified

• Opt Out

If the call goes straight to voicemail with no option to speak with a receptionist, what should be the disposition and call status?

• Straight voicemail

• Voicemail- All info verified

• Voicemail- verified doctor's name

• Callback

What should be the disposition and call status if a voicemail confirms that the practice has closed permanently?

• Info Updated

• Closed Permanently

• Callback

• Wrong Phone Number