Communication Chapter Quiz

What are the three basic ways people communicate?

• Writing, calling, and watching

• Listening, watching, and speaking

• Texting, calling, and emailing

• Speaking, writing, and listening

What is the difference between hearing and listening?

• Hearing is active, while listening is passive

• Hearing is verbal, while listening is nonverbal

• Hearing is done with the ears, while listening is done with the eyes

• Hearing is involuntary, while listening is voluntary

What is the importance of using standard business language and proper netiquette in written electronic communications?

• To save time and effort

• To sound professional and respectful

• To impress the recipient

• To avoid misunderstandings

How can people communicate without using words?

• Through texting and calling

• Through writing and speaking

• Through body language and facial expressions

• Through listening and watching

Why do most people fear public speaking?

• Because they fear being judged

• Because they are afraid of the audience

• Because they lack confidence in their speaking skills

• Because they don't know what to say

What is the purpose of a business letter?

• To communicate and request

• To persuade and convince

• To sell and promote

• To inform and entertain

What is the purpose of a memo in business communication?

• To communicate with clients

• To make formal requests

• To provide detailed information

• To communicate internally

What is the difference between teleconferencing and videoconferencing?

• Teleconferencing is for short meetings, while videoconferencing is for long meetings

• Teleconferencing is for small groups, while videoconferencing is for large groups

• Teleconferencing is for internal communication, while videoconferencing is for external communication

• Teleconferencing uses audio only, while videoconferencing uses both audio and video

What is the term for the nonverbal communication through gestures, posture, and facial expressions?

• Verbal communication

• Telephone etiquette

• Body language

• Netiquette

What is the purpose of active listening in communication?

• To show respect to the speaker

• To avoid misunderstandings

• To provide feedback to the speaker

• To understand the speaker's message