Digital Technologies

what are the ways of communication

• formal - written

• formal - verbal

• informal - written

• informal - verbal

In KISSS practice, 'S' does not stay for:

• short

• summarised

• simple

• structured

What's a good example of criticism?

• This report is bad

• You were late on Monday

• You are usually late

• You are usaully lazy

what's not a key advise in writing emails

• Confirm that you received the message

• Ask for suggestions

• Avoid blaming

• Avoid questions

What is not a phase of active listening

• Open Discussion

• During discussion

• Summary

• Disturbing

Goals should be smart, but what stands behind letter 'R'?

What stands behind letter 'S' in SMART goal?

Select all examples of well defined goals

• Increase incomes by 10% until end of the 31st of December 2019

• Open 4 additional branches until end of 2020

• Increase customer satisfaction by 5 points until 30 of June 2019

• Open new business

What's not a technic of negociation

• Postponing

• Blocking

• Price list

• Annoying

In MOSCOW method, The 'M' stands for '__' have