Den 112- Dental Radiography Week 5 Review

Of the following, which would be an example of interpersonal skills rather than technical skills with regards to patients?

• Proper maintenance of processing equipment

• Discussing the rationale for use of dental images

• Correct receptor positioning

According to the text, what is the definition of communication?

• having a conversation.

• the process by which information is exchanged between two or more persons.

• two or more persons in the same location or room.

Which of the following is an example of good verbal communication skills for dental radiographers?

• speaking in a rushed manner to convince the patient that the radiographer is working hard.

• a loud tone of voice so that the patient may hear clearly.

• a soft tone of voice.

Which of the following nonverbal communication actions would make your patients feel that you are indifferent to them?

• Use consistent verbal and nonverbal messages.

• Do not look them directly in the eyes.

• Lean slightly toward them.

If your verbal and nonverbal messages are consistent, your patient is more likely to:

• relax.

• be distrustful.

• be apprehensive.

Which of the following is the best way to show your patient that you are listening to him or her?

• Interrupt if the patient gets "off track."

• Correct the patient if he or she is wrong.

• Finish the patient's sentences to show that the radiographer is following the patient's train of thought.

• Give the patient undivided attention.

What does the term facilitation mean?

• initiating.

• the act of making something easier.

• construction of a facility.

When a patient trusts the dental professional, the patient is

• less likely to provide information.

• less likely to cooperate during treatment.

• more likely to comply with prescribed treatment.

Inviting a patient to ask questions

• wastes time.

• enhances communication.

• intimidates the patient.

The patient's first impression of the dental team most often involves the

• dentist.

• dental hygienist.

• dental auxiliary.

• entrance to the building.