QUIZ - BASIC SERVICE GACOAN (SERVICE EXCELLENCE) - BDP

QUIZ - BASIC SERVICE GACOAN (SERVICE EXCELLENCE) - BDP

Professional Development

10 Qs

quiz-placeholder

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QUIZ - BASIC SERVICE GACOAN (SERVICE EXCELLENCE) - BDP

QUIZ - BASIC SERVICE GACOAN (SERVICE EXCELLENCE) - BDP

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

chikita mayumi

Used 47+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. Customer Satisfaction adalah kepuasan pelanggan terhadap produk atau layanan yang mereka dapatkan dari kita sebagai Penjual Produk atau Jasa ?

Benar
Salah

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. Ada 10 Rules kepuasan Pelanggan ?

Benar
Salah

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Apakah kebersihan dan kerapihan Karyawan juga bagian dari Kepuasan Pelanggan ?

Benar
Salah

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. Componen apa saja yang membuat terciptanya Customer Experience ?

Product, Delivery, Price, Customer Mindset
Product, Delivery, Customer Mindset, Customer Relationship
Product, Service, Delivery, Price, Customer Mindset
Product, Service, Delivery, Price.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. Ada berapa Level Pelayanan dalam Service yang harus kita ketahui ?

3 Level Pelayanan
4 Level Pelayanan
5 Level Pelayanan
6 Level Pelayanan

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. Level pelayanan ada pada pernyataan berikut ini ?

Criminal Service, Basic Service, Expected Service,Surprising Service, Unbelievable Service.
Criminal Service, Basic Service, Expected Service,Excellence Service, Surprising Service, Unbelievable Service.
Criminal Service, Basic Service, Expected Service,Desired Service, Surprising Service, Unbelievable Service.
Basic Service, Expected Service,Desired Service, Surprising Service, Unbelievable Service.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Di sebut apakah Proses yang akan di lakukan Perusahaan atau Bisnis Ketika sedang menangani keluhan pelanggan atau masalah yang terjadi pada saat Pelayanan ?

Proses Pelayanan
Proses Recovery / Handling Complaint
Proses Pencitraan Perusahaan
Proses Bisnis Pelanggan

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