SHOP MOT 2024 Online Assessment

1.Which are the 3 factors for Pre Shop MOT?

• Cleaning & tidying - Stock - Hygiene
• Cleaning & tidying - POP management - Tools/Demo setting
• Stock - Hygiene - Display
• None of the above

2.Which is the 3rd step in SHOP MOT Verbal

• Hygiene
• Need analysis
• WWTP
• Product Consulting

3.What is the method to understand customer?

• SWWS
• WWTP
• T speech
• YES-BUT

4.What is the easy way to upsell a product?

• Never show premium products
• Show basic entry models first
• Say all technology are same
• Show high end products first

5.What is the best way of Response to Objection situation?

• T-Speech, Testimonial close
• WWTP, Probing
• Yes-But, SWWS
• Explaining only pro, Showing of knowledge

6.Which one is the buying signal given below?

• Are there any offers running?
• This product doesn't have EMI
• Not looking at the product
• None of the above

7.Method which enables the customer to view the comparison on the notepad and take decision.

• Monthly installment plan
• T-speech
• Best time close
• Finance offers

8.Quoting examples that other customers are satisfied with using same products.

• Monthly installment plan
• Best time close
• T-speech
• Testimonial close

9.When is the best time to cross sell?

• At the time of Need Identification
• At the time of Demo
• At the time of billing
• At the time of delivery

10.Selling a more costly alternative is_____

• Upsell
• Cross sell
• Both A & B
• None of the above