Online Shopping Returns Quiz

What happens to 25% or more the returned products?

• They go into a black hole

• They end up being resold to another customer

• They are donated to charity

• They get destroyed

Why do some retailers just refund the money to customers?

• To increase customer satisfaction

• To encourage more online shopping

• To avoid dealing with returns

• To save on the cost of returning the items

What is the percentage of returns from consumers who buy products online?

• 30% or more

• 20-25%

• 10-15%

• 5-10%

Why is accepting a return not always easy for retailers?

• It increases the risk of theft

• It leads to customer dissatisfaction

• It takes up more space and labor

• It requires additional paperwork

How much does Optoro estimate it costs a retailer to return a $50 item?

• 20% of its sale price

• 40% of its sale price

• 80% of its sale price

• 59% of its sale price

What do liquidators do with returned merchandise?

• Donate it to charity

• Auction it to discount stores and authorized resellers

• Sell it back to the original retailer

• Recycle it into new products

How much waste in landfills do returns produce every year?

• 5 billion pounds

• 3 billion pounds

• 1 billion pounds

• 7 billion pounds

Why do online sellers not want to let their buyers know about how much waste they make?

• They don't care about the environment

• They are not aware of the issue

• They don't want to remind consumers of the problem

• They don't have the financial resources

What is the "happy outcome" as the return problem gets bigger for retailers?

• More products end up in landfills

• Customers become more aware of the issue

• Retailers stop accepting returns

• More money is made by keeping products out of landfills

What is the main role of liquidators in the return process?

• To destroy the returned merchandise

• To resell the returned merchandise at a higher price than what they paid for it

• To inspect and decide whether the merchandise can be resold

• To return the merchandise to the original retailer