Bootcamp Quiz

Which tools do we use to check trasactions made in store?

• ECOMM

• Cybersource

• StoreTech Support

• Transaction Grabber

• Transaction Finder

When are we able to see the transaction made in store?

• Next day from the transaction

• Same day of the transaction a couple of hours later

• Right after the transaction was made

• Depends on the weather

Which piece of information would you ask for first to locate an order? (select all that apply)

• Order Number

• Phone Number

• Email Address

• Name

Which pieces of information should we ask when verifying a GameStop PRO account?

• Store Location

• Name on the Account

• Phone Number associated with the account

• Email address associated with the account

• Current Amount of Active Points

How can we refund a less than $35 Same Day Delivery order in Sterling?

• Appease Customer

• Create Return

• Manage Charges

• Change Payment Method

Select the reasons a Same Day Delivery Order could be canceled?

• No driver located by the store to pick up the order

• Customer contacted the store before the order was picked up by the driver

• "Cancel Products" option in Sterling

• Wrong address on record

A customer is able to use a return label to return for refund or replacement to the warehouse when it's a Same Day Deliver or Buy Online Pickup in Store order.

• True

• False

Select the reasons a Buy Online Pickup in Store order could be canceled?

• Item is out of stock at the store

• Customer contacts the store for cancellation when order is ready for pickup

• Order is not picked up after 7 days

• The store does not like the order

What options does the customer have to get a refund for a Web In Store order?

• PGC sent via regular mail

• VGC once the PGC has been sent

• InStore card processing issue HO, back to the original payment method

• PGC at the store

Why are Web In Store orders cancelled?

• Order not confirmed by the store

• Customer did not pay for order

• Glitch on the system

• Accertify Rejected Order