ITF+ Ch11, Business Continuity & Computer Support

When troubleshooting a computer problem, which of the following are steps you can take to identify the problem? (Choose two.)

• Use external resources such as the Internet.

• Talk to end users.

• Isolate the issue.

• Attribute it to user error.

You are troubleshooting a MacBook Pro. When it turns on, you receive a screen with a flashing question mark. What is the likely cause?

• Device driver failure

• Video card failure

• Memory failure

• Hard drive failure

When providing computer support and testing solutions, what should you always do first?

• Assume user error.

• Test the simple stuff.

• Check Internet resources for solutions.

• Establish a plan of action.

Your computer has been running backups for a year. Today, you make a change from backing it up to an external optical drive to backing it up to the cloud. What should you do next?

• Secure the cloud backup location.

• Schedule regular cloud backups.

• Destroy the old optical discs.

• Verify that the cloud backup works.

You are troubleshooting a computer problem. After testing the solution, what should you do next?

• Establish a plan of action.

• Verify functionality.

• Document the work.

• Identify the problem.

After installing several new software applications, your friend notices that her computer boots very slowly. Which tool can she use to disable programs from running at startup on Windows?

• Recovery Console

• System Configuration

• System Restore

• Safe Mode

Raul has just installed an older application on his Windows 10 computer and it will not run. He asks you for advice. What should you tell him to try to make it run?

• Delete and reinstall.

• Run it as an administrator.

• Use Safe Mode.

• Use compatibility mode.

You are troubleshooting a Windows PC that will not load the operating system. You insert the Windows CD and reboot. Which utility can you use to repair Windows?

• Recovery Environment

• MSCONFIG

• System Restore

• Safe Mode

What is the last step in the process of troubleshooting a computer?

• Verify Internet functionality.

• Document the work.

• Clean up the mess.

• Retest the solution.

You have been asked to design a backup solution for your manager's workstation. Which option will be the fastest?

• Cloud storage

• Network storage

• Local storage

• They are all the same speed.