2024 Quiz 1 for D6 and D7

What is the new NPS topic reflection topic for cycle #1 in 2024?

• Pulling out of dates for OPI

• Loyalty

• SCO POG execution

• Bathroom checklist

By FRIDAY OF THIS WEEK, we need to update all of our NPS binders. Which of the following below is not a component that needs to be updated in the binder

• Colleague evaluation sheet to identify colleague opportunities

• Customer comment list to showing green comments and red comments

• Daily Log to show WTD, MTD, Goal, Recognition and Plan

• Cycle 1 topic guide to use to sign off discussion with each person

Loyalty question: (only focusing on scan rate)

If a store has a goal of 60% scan rate and they finish on Saturday at 40% total scan rate, how many points will they get out of 40 points for scan rate?

• 0/40

• 10/40

• 20/40

• 30/40

Loyalty Question: If a store gets all of their extracare enrollments points for loyalty, how many more points will they need to get a 3 on MSH?

• 20

• 30

• 40

• 50

AP Question: What is the current AP Quiz topic and when is the last day to complete the quiz?

• POS Prompt Protection: January 30th

• SCO Coupon Scam Avoidance: January 29th

• Cosmetic reset Shrink Prevention: January 31st

• Sales Reducing Activities: January 27th

AP Question: Which of the following is one of the three items that has been removed from the AP operational measures?

• CFR

• AP Visits

• DSD Key Recs

• OV Credits

Store 12345 is working to get a 4 on MSH for loyalty and really needs to get all 20 points for Extracare+. They have a weekly goal of 12 enrollments needed

This month the cycle will include 4 weeks and the weekly breakdowns are below

Week 1: 6

Week 2: 12

Week 3: 12

Week 4: 16

How many points did they get?

• 14

• 17

• 18

• 20

Which of the following is not a promotional sales event for the week?

• Maybelline Cosmetics

• Plan B/AfterA/Julie

• Wellness Savings

• Mix BOGO

Which of the following is not a helping with heart behavior?

• I ensure the safety and well-being of others

• I remove obstacles to make experiences easier

• I encourage engagement with my peers and customers

• I provide a friendly greeting and offer my help

Which of the following is not a Heart at Work Behavior

• Joining Forces

• Thinks and Acts Strategically

• Creates Simplicity

• Rising to the Challenge