Unit 1: ICT

What is the term for the process of using digital technologies to create new or modify existing business processes, products, and customer experiences?

• Digital transformation

• Digital innovation

• Digital disruption

• Digital evolution

What is the term for the set of hardware, software, networks, and facilities that enable the delivery of information and communication services?

• ICT infrastructure

• ICT architecture

• ICT system

• ICT environment

What is the term for the use of machines, robots, or software to perform tasks that would otherwise require human intelligence or physical effort?

• Workforce integration

• Workforce digitization

• Workforce optimization

• Workforce automation

What is the term for the protection of computer systems and networks from unauthorized access, theft, or damage?

• Cyber defense

• Cyber security

• Cyber safety

• Cyber resilience

What is the term for the employees who work remotely using mobile devices and internet access?

• Mobile staff

• Mobile professionals

• Mobile workforce

• Mobile agents

What is the verb for the action of gathering or increasing something over time, especially knowledge or wealth?

• Accumulate

• Aggregate

• Amass

• Assemble

What is the noun for the ability or skill to do something successfully or efficiently?

• Competency

• Capability

• Capacity

• Competence

What is the adjective for something that is essential or basic, forming the necessary basis or core of something?

• Fundamental

• Primary

• Elemental

• Underlying

What is the noun for the degree of interest, involvement, or attention that someone or something elicits from others?

• Engagement

• Enthusiasm

• Excitement

• Entertainment

What is the term for the set of rules or guidelines for proper and polite behavior online or in digital communication?

• Etiquette

• Netiquette

• Netiquity

• Netility