Chapter 3 Planning, Organizing, & Goal Setting

Long-range planning to set corporate goals and develop strategies for achieving them is called:

• strategic planning.

• contingency planning.

• forecasting.

• management by exception.

• planning by goals.

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

• forecasting.

• conjecture.

• competencies.

• benchmarking.

• performance indicators.

Unity of command refers to the:

• principle that each person should have only one boss.

• general manager’s ultimate responsibility.

• number of employees one person supervises.

• supervisor’s retained responsibility for tasks delegated.

• fact that we all have two bosses.

You can reduce the degree of risk when:

• a. the future is more or less certain.

• b. you collect all available data.

• c. you collect relevant data and apply it to your forecast.

• d. you have less than 1% relevant data collected.

• e. Both a and d

A bar graph diagram showing the activity and the timing of each activity is known as:

• Gantt.

• MBO.

• Venn.

• PERT.

• None of the above.

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

• a. sales will be the same.

• b. sales will be dependent on your location.

• c. sales will vary every day.

• d. Both a and b

• e. Both b and c

Setting everything up to run efficiently is known as:

• planning.

• organizing.

• leading.

• communicating.

• controling.

Which of the following are scheduling techniques used by the hospitality industry to help accomplish goals?

• a. Gantt chart

• b. Process evaluation and review technique

• c. PERT chart

• d. Both a and b

• e. Both a and c

The number of employees that a supervisor or manager supervises daily is known as:

• unity of command.

• range of authority.

• span of control.

• number of employees.

• None of the above.

The first essential for dealing with resistance to change is a climate of                     and                

• anxiety, insecurity

• expression, understanding

• open communication, trust

• planning, reassurance

• None of the above.