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Monthly

Authored by Farera Fee

English

1st Grade

Used 1+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

For escalation to global ops, to which agent do we assign the ticket?

Fita Putri

Puspavalli Chinasamy

Andi Pandu

Lilik Fadhilah

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

IMS/T1 team escalates the issue to SG OPS - Akbar. Then, Hafiza replies to the ticket and assigns it to T2. If the issue needs to be re-escalated to SG Ops, the ticket should be assigned back to?

Hafiza

Akbar

Under SG - OPS only

depends on enquiry (FM/LM to Rahel, WH enquiry to Akbar)

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Can the "NP Late Response" tag be used for tickets such as?

have received a response from the NP team but have surpassed the 2 working days-hour response time.

have received a response from the NP team but have surpassed the 12-hour response time.

have received a response from the NP team but have surpassed the 2x24-hour response time.

have received a response from the NP team but have surpassed the 24-hour response time.

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which of the following inquiries does not require monitoring flow?

Redelivery request

Reschedule delivery

Change delivery to the new address

Special Arrangement request

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which one is the correct of the following statements, assuming the requestor asks the parcel's status only and the POD can't be downloaded from Janio OPS?

With regards to the delivery of the parcel, it was successfully delivered on 28 December 2023 at 11.00 PM SGT. We hope you enjoy the purchase!

The parcel was successfully delivered on 28 December 2023. You may also check with the other occupants (if any) who live at the delivery address if they have received the parcel on your behalf.

With regards to the delivery of the parcel, it was successfully delivered on 28 December 2023 at 11.00 PM SGT. You may also check with the other occupants (if any) who live at the delivery address if they have received the parcel on your behalf.

The parcel was successfully delivered on 28 December 2023. We will escalate this to our team to provide proof of delivery.

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

When the client (ESW) requests to return the parcel, who will create the return tracking number?

SME team

KAM in charge

CT team

TH ops

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is the detailed information that should be provided to KAM if the client (GPS) asks about the return cost?

Lane, Order ID, Consignee address, & DDP or DDU clearance?

Consignee address, Lane, Origin address, & DDP or DDU clearance?

Origin address, Consignee address, DDP or DDU clearance?, & ID card.

DDP or DDU clearance?, Lane, Origin Address, & PIC contact number.

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