Euroexam B2 transactional writing

Which is NOT an example type of transactional writing?

• letter of application

• letter of enquiry

• letter of complaint

• for and against essay

What is the correct finish line, if I start my letter like this: Dear sir or Madam,

• Yours sincerely,

• Yours faithfully

• Regards,

• Best,

What is the correct finish line, if I start my letter like this: Dear, Ms GIlbert,

• Kind regards,

• Yours faithfully,

• Yours sincerely,

• Regards,

How can you ask your money back in a letter of complaint?

• For these resons I would like to have full refund.

• Give my money back unless you want to be sued.

• I would like to have an extended warranty.

• I hope we can settle this matter in a civilised way.

What type of polite questions can you use in a letter of enquiry? E.g. I would be grateful if you could inform me about the starting date of the course.

• direct question

• indirect question

• half question

• hidden question

How do you call a letter in which a former employer/teacher gives a desciption about your work and personality to your future employer

• letter of applocation

• reference

• resume

• motivation letter

If you don't have relevant experience in the field of work, what can you write about?

• Your other intrests

• Your positive personality features

• The weather :)

How should you complain in written form?

• Be vague and unclear about the issue
• Threaten the recipient with legal action
• Be polite and specific about the issue
• Use offensive language and insults

What cannot you use in formal letters? (two solutions)

• slang

• exclamation mark (!)

• question

• abbreviation (e.g. don't)

How do you sign a formal letter?

• first name only

• monogramme of your first name and surname

• nickname

• first name and surname