PURPOSIVEcomm_FINALSmakeup2

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Aggressive

• Communication

It is used when specific information should be taken through hearing

• Active listening

• Body language

• Passive learning

• Communication

When you need to request for information, what is the best document to use?

• Telephone conversation

• Letter of Inquiry

• Letter of Complaint

• Memo

When you write a letter of complaint, you need to

• describe the problem

• include your payment

• describe the person

• show your anger to the receiver

All are examples of communicating non-verbal communication except...

• Touch

• Voice

• Posture

• Gestures

Communication is always a two-way process.

• TRUE

• FALSE

This type of communication is speaking to teachers and students.

• written

• nonverbal

• oral

• body language

What is the primary purpose of communication?

• To establish contact between senders and receivers

• To sell your mixtape

• To use technology

• To send messages between senders and receivers

Which of the following does not convey the importance of business writing skills?

• Ensure effective business communication

• Demonstrate your intelligence

• To buy more products

• Influence people

Appearance is an example of which type of communication?

• verbal

• environmental

• non-verbal