Communication & Apology

What is active listening?

• Active listening is interrupting the speaker and sharing your own thoughts

• Active listening is ignoring the speaker and focusing on something else

• Active listening is pretending to pay attention while actually thinking about something else

• Active listening involves fully concentrating, understanding, responding and remembering what is being said.

What is non verbal communication?

Which of the following is verbal communication?

• A conversation between two friends

• Watching a movie

• Writing a letter

• Sending a text message

Having strong communication skills can help you by....?

• Cause confusion and misunderstandings

• Create barriers and distance between people

• Lead to weaker relationships and lack of understanding

• Achieve better understanding and build stronger relationships

What type of communication uses words to give and receive information

Which of the following is passive communication?

• Yelling at someone

• When you show confidence and defend yourself

• Being shy. You try to avoid saying things you feel

• Sending a text message

What does the word sincere mean when apologizing?

• Pretending the apology

• Being genuine, honest and sincere

• Being sarcastic and mocking

• Believing in yourself

What does the word insincere mean when apologizing?

• None of these mean insincere

• Being genuine, honest and sincere

• Admitting that you did something wrong

• Believing in yourself

What is one way to avoid misunderstanding when communicating with someone?

• Ignore the other person's words

• Assume you know what the other person means

• Use verbal and non-verbal communication, as well as active listening

• Interrupt and speak over the other person

What is the first step in a apology?

• Acknowledge that you did something wrong

• Make future plans

• Apologize sincerely and make a promise

• Explain yourself - no excuses