Refresher Quiz

Remember to always ask how much medication the patient has on hand prior to setting up their delivery to help you make your shipping determination. If the patient has a week or more of medication you should always ship BM with a delivery date out ___ days.

• 5 Days

• 3 Business Days

• 7 Business Days

• 

__________ is known as Standard Delivery in which there are little to no shipping charges to the member. 

Notes:

• Patient must provide a physical shipping address and not a P.O. Box address.

• The system automatically determines the best method for shipping.

• Do not quote a turnaround time for this method. (cost is roughly $8.00)

• Saturday Delivery

• UPS Next Day AM

• Best Method

• UPS Next Day Early AM

True or False : (UPS Next Day AM)Delivered the next business day AFTER order has processed. Guaranteed delivery time by UPS is by 12:00PM in most zip codes.

Shipments are NOT normally set up for Saturday delivery unless requested by management or the patient. What method is this ?

• Same Day Courier

• Best Method UPS

• UPS Next Day AM

• Saturday Delivery

True or False : (UPS Next Day Early AM) Delivered the next business day AFTER order has processed. Guaranteed delivery time by UPS is as early as 8:30AM and as late as 2pm. (Limited Zip Code coverage and not all Zip Code destinations are guaranteed by 8:30AM.) Expedited Delivery tool must be used. These requests should be approved by an authorized approver. (RPH, Lead, Supervisor)

Delivered the same business day AFTER order has processed. Order is shipped by courier service and/or commercial flight. Warm transfer all same day courier deliveries to Cares team Ext: 103-7326 unless COE Medication then follow COE process. Expedited Delivery tool must be used. What Shipping Choice AM I ?

• Saturday Delivery

• UPS Next Day Early AM

• Same Day Courier

• Best Method UPS

During the Simple Refill Process, You are to Advise the patient what... ?

• How's Your day going ?

• One second while I retrieve your order

• ”Please give me a moment to retrieve your order.”

True or False : It is ok to skip and or modify clinical questions to speed up the Refill process ?

True or False this section can be skipped ?

• False

• True

How must this section be completed.

• • Enter each item name and quantity separated by a comma. 

• 
•