Complaints Pole

Complaints Pole

Professional Development

6 Qs

quiz-placeholder

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Complaints Pole

Complaints Pole

Assessment

Quiz

Education

Professional Development

Practice Problem

Hard

Created by

Matt sanders

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

What is the most common reason why you would complain about a product?

wrong size

Broken/damaged

Not what you paid for

missing parts

undercooked /overcooked

2.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

What would be the most common reason why people complain about a service provided by a business?

taken too long

Rude staff

Poor service ( just no care was given)

didn't get what was paid for

over charging

3.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

If you did make a complaint what was the most common response?

it was ignored

replacement /exchange was given

money was refunded

compensation was given

(money off/vouchers given)

passed on to management

4.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

From the last time you made a complaint about a product or service, On a scale of 1-5 - How well did they deal with the complaint?

1 - Very poor

2- Poor

3- Average

4- Good

5- Very good

5.

OPEN ENDED QUESTION

3 mins • 1 pt

Based on the last question, what was the main reasons behind why they scored so poorly or well?

(Give reasons why - For example, it was dealt with quickly.)

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What would you liked to be done for you to be left happy after making a complaint?

( please a sensible answers- make them realistic)

Evaluate responses using AI:

OFF