Mid-term Quiz : English for Business

A secretary: Hello, how can I help you?

A caller: ______________________ Jane: Please hold the line for a minute. I’ll transfer you.

• May I come in?

• Mr. Smith is speaking.

• May I speak to Mr. Smith?

• Sorry, I couldn’t hear you.

Which situation would prompt a caller to make a call?

• I’m about to go.

• I’m returning Frank’s call.

• My name is Frank.

• I could barely hear you.

George: I’m calling about booking 2 suite rooms. An officer: ______________________________ George: I want to book 2 suite rooms.

• Sorry, could you say it again, please?

• Sorry, there are no rooms enough.

• Excuse me, can I have your number?

• Excuse me, van I have your extension?

Which word has the same meaning of “dial”?

• contact

• get

• number

• ring

A receptionist: Hello, this is ACA company. Can I help you?

A caller: ____________________________

A receptionist: One moment, please.

***Choose 2 answers

• Could you connect me to Kelvin?

• Can you hear me, Kelvin?

• Could you put me through to Kelvin?

Linda: Hello.

A caller: Hi, Kim. I would like to confirm our appointment.

Linda: Oh, I’m Linda. _________________________

• I’m afraid you’ve got the wrong number.

• What’s your telephone number?

• My extension number is 0669

• I’m returning your call.

[phone] say __________________________

• Oh eight five, three three seven six six sixty nine

• Zero eight five, thirty-three seven six hundred, sixty-six nine

• Oh eight five, double three seven double six six nine

• Zero eight five, double three seven triple six nine

A receptionist: Good morning, how can I assist you?

A visitor: I would like to speak to Miss Anong.

A receptionist: I’m sorry. She is currently not available.

A visitor: Well, _________________________

• Can I receive a message?

• Can I take a message?

• Can I leave a message?

• Can I get a message?

Nida: Dr. Ben is a very busy man.

You have to _______________ before going to see him.

Sindy: I see.

• make an appointment

• have an appointment

• cancel an appointment

• postpone an appointment

The company outing will be _________ for October, 28.

• postponed

• scheduled

• given

• appointed