12/21 Classwork

Sometimes one person person performs both calltaking and dispatching; sometimes the roles are divided into separate positions.

• true

• false

If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources.

• true

• false

When faced with an ethical dilemma in the communication center, the ETC should first:

• ask the nearest coworker for help

• consult his or her attorney

• follow established protocol, procedure, and policy

• follow his or her instincts

A procedure that has been highly defined, structured, and placed into a reference system is known as a:

• protocol

• guideline

• logarithm

• policy

What does the acronym TDD stand for?

• telecommunications device for the deaf

• telecommunicator dial-up dispatch

• text to dispatch data

• total disaster danger

What does the acronym CAD stand for?

• caller advisement documentation

• communications after a disaster

• computer-animated device

• computer-aided dispatch

The total number of emergency calls has increased dramatically due to wireless technology.

• true

• false

In the context of the communication process, the "medium" is:

• a volume that is not too loud and not to soft

• the sender of the message

• the message

• how the message is conveyed

When the ETC needs to verify address/location information provided by the caller, it is recommended that the ETC:

• repeat the information back to the caller

• ask the caller to repeat the information

• move forward with the questioning by skipping the verification

• repeat the address question to the caller using a loud voice

For the caller, the perceived response time is often not as long as the actual response time.

• true

• false