NPS Boot Camp

A Promoter score is between what ?

• 1-20

• 9-10

• 3-5

What is Empathy ?

• The ability to understand and share the feelings of another.

• Cognitive, Emotional and Compassionate

• The difference between right or wrong

• All of the above

What is the score for a detractor ?

• 5-10

• 2-3

• 6 and below

• 0-6

This program helps you identify if the PA is approved, denied or pending. What Program is it ?

" " is the platform to gauge patients' overall satisfaction. There are 3 levels for one survey on how a patient can rate a call.

When a patient has made two (2) or more contact attempts towards resolution on the same issue, Who do you transfer them to ?

• COE TEAM

• BV

• Pharmacist

• InBound Resolutions Team

What is the IBRT (InBound Resolutions Team) Extension ?

• 103-6981

• 103-7324

• 101-6111

A Passive Score is between ?

• 0-6

• 7-8

• 9-10

True or False: If you type the rejection or error message in the search bar of the Source, Documents will appear to help you in your call.

• True

• False

True or False: It's ok for the patient to call the PA dept.

• True

• False