Trobleshoot

What are the correct statements we use whenever candidate has passed successfully the Microphone, Internet and Webcam requirement on the OnVUE check-in?

• The sample test is only a dummy file that is downloaded for the purpose to confirm that you have completed your system test correctly. There is no sample exam actually launched. It is to ensure a confirmation that your exam can be successfully downloaded. If you have already passed your system test successfully (internet, camera, microphone), then you can take your exam using that computer.

• That is just a dummy test. That will not affect the download of your real exam.

• It is ok, no worries.

• I will need to create a Case as your system check is not working.

How many hours difference is there between the PC zone and the IST zone?

What is the best ackcnowledge statement on this scenario: Candidate: "First we must set up, right? I am setting up."

• I am sorry, I do not understand, can you please elaborate?

• That is correct, you must set up the machine and then you can take the test.

• Thank you for that information. I just want to make sure I understand correctly: In this case you are making a system check or you are accesing to the real test?

• The Case must be created as there is no records you have access to the exam.

What should we do if we have created a Case incorrectly?

• Leave it to the PC team to close it.

• Leave a comment for PC team to close it without further review.

• Don't do anything.

What are examples of probing questions?

• What type of connection do you have: LAN, Wi-Fi or Hostpot connection?

• What is the speed of your internet?

• Can you please send me an screenshoot?

• Because of this reason I must create a Case.