Apologizing

What is the impact of a sincere apology?

• It can shift blame onto someone else
• It can make the apologizer feel better
• It can repair a damaged relationship
• It can make excuses for the wrongdoer

What is the difference between a sincere apology and a non-apology?

• A sincere apology takes responsibility for one's actions
• A non-apology offers an excuse for one's actions
• A sincere apology seeks to understand the perspective of the wronged party
• All of the above

What is the best way to make amends for a tangible transgression (mistake)?

• Offering to replace the damaged item
• Explaining your intentions
• Justifying your behavior
• Taking responsibility for your actions

What is the best way to understand the perspective of a person that has been wronged in an apology?

• Justifying your behavior
• Explaining your intentions
• Asking them how you made them feel
• Rationalizing your actions

Which of the following is NOT a factor in making a good apology?

• Sincerity
• Defensiveness
• Costliness
• Vulnerability

What is the impact of a good apology on the wronged person?

• It can make them feel indifferent
• It can make them feel worse
• It can make them feel better
• It can justify their actions

In what type of situation is it important to clarify your intentions when apologizing?

• When you are not sure if you made the wrong choice
• When your mistake was intentional
• When you are not sorry for your actions
• When your mistake was an accident

What is the impact of a non-defensive clarification of intentions in an apology?

• It can make excuses for the wrongdoer
• It can help the wronged party understand the situation
• It can shift blame onto someone else
• It can help the apologizer feel better

What is the impact of one's actions on others in the context of apologizing?

• It can make the wronged party feel better
• It can make the wronged party feel worse
• It can cause harm to the relationship
• It can justify one's behavior

What is the purpose of a good apology?

• To justify your behavior
• To offer an excuse for your actions
• To make yourself feel better
• To seek understanding from the wronged party