Sales Quiz

What do you call someone who works at a shop/ firm, selling goods or services?

• a buyer

• a sales

• a shop assistant

• a shopping center

The person who buys a product is called...

• a producer

• a buyer

• a salesperson

• a shop assistant

When a product is sold for a much lower price than it is ususally sold for, we call this...

• a cheap sale

• a bad sale

• a sell

• a bargain

When a customer isn't happy with a product/ service he bought, he can make...

• a complaint

• a reclamation

• a default

• return

When a salesperson receives a complaint about the bad quality of a product, he can give the client a......... or exchange the product.

• Christmas gift

• sales notice

• refund

• bad product again

If you are calling a customer to set a date for a meeting, you are .............................. a meeting.

• marking

• setting

• defining

• scheduling

When you have a meeting that you can't attend, you should call ahead and............................... it.

• reorganise

• remark

• reagend

• reschedule

You call the firm to speak to Mr Lewis. His secretary tries to .........................................................................

• put you through

• put you across

• put you in

• put you on

If the person you are calling is not in the office, you can.......................... with his secretary.

• send a message

• leave a message

• message

• send a letter

How should you offer help at a shop/ telephone conversation?

• What can I sell you?

• Hey! What's up??

• How are you?

• How may I help you?