QA Game Night

Multi Select

What are the 6 HIPAA tokens?

• Name
  DOB

• Phone Number
  Address

• Member ID

  Trip ID (Ride Assist Only)

• Dr. Name

  Fac Address

• Treatment Type

  Date of trip

How many times do you need to HIPAA verify?

• None

• One

• Thru MARA and verbally with member

What is the booking order?

• MCR

  Branded MCD

  State MCD

  LTC

• The first account that pulls up

• Account associated with provided Member ID

• Whichever MARA pulls up

Where is the best place to see the advance notice policy for account that you are in?

• SOW

• LCAD Sidebar Quick Reference

• AKB

• PF Chat

If the treatment type is found in the drop down, it automatically means it is a covered treatment

• True

• False

I can find the wheelchair questions in the side bar when I am in what field?

• TP comments

• Condition

• LOS

• DIR

Should an agent confirm if there is a building or apartment number associated with the pickup address even if one did not populate with the account?

• No

• Yes

Multi Select
What questions do we have to ask that have to do with the members phone number?

• What number can I call you back on if we get disconnected?

• Can we text you trip details as they become available?

• Is your phone text capable?

• What is your best contact number on the day of the appointment?

I don't need to ask the facility name if the address populates something from the rolodex

• True

• False

If the member gives me a different number for their doctors office that does not match the rolodex, do I need to change it?

• Yes

• No

• Does it matter