Principles of Human Services Semester I Exam

True or False: Basic needs must be met before we can fulfill higher needs.

• True

• False

What does it mean to self-actualize?

• to find love

• to have security

• to reach one's full potential

• to meet the basic need (optional)

How many levels are there on Maslow's hierarchy?

• 3

• 1

• 5

• 4

The order of Maslow's hierarchy of needs, from bottom to top, is...

• Safety, Belonging-Love, Self-Actualization, Self-Esteem, and Physiological

• Psychological, Security, Happiness, Ego, and Self-Realization

• Physiological, Safety, Belonging-Love, Self-Esteem, and Self-Actualization

• Physiological, Love, Self-Actualization, Esteem, Safety

Involves asking questions and restating ideas to discover the true message of the sender.

• aggressive communication

• active listening

• critical thinking

• mediation

A step-by-step approach that can help a person make responsible decisions based on needs, wants, values and priorities.

• constructive conflict management

• decision making process

• short-term goals

• passive communication

The ability to identify with and share another's feelings. "Putting yourself in another person's shoes."

• empathy

• leadership

• mediation

• assertive communication skills

Major goals that may take months or even years to achieve.

• long term goals

• constructive conflict management

• CTSO

• short-term goals

What the receiver gets when there are differences between the sender's verbal and nonverbal messages.

• mixed messages

• short-term goals

• priorities

• concessions

Achievable in the immediate to near future.

• short-term goals

• long-term goals

• concessions

• mixed messages