LU 4

Which of the following is not an activity under Relationship Banking?

• Customized product

• Customer interaction only to solve queries and problems

• Continued focus on customer

• Knowing the requirements of the customer

Liberalization of Indian Economy led to

• Entry of new age private sector banks

• Open global markets

• Liberalization of branch licensing

What do you mean by sales through service?

• Selling more products to customers even if they dont need

• Pitching products which the customer might need while providing him regular service

The practice of having separate workforce and place for sales, branch service and operations is known as

Anywhere banking has enabled a _________ customer to become a bank customer

Which of the following is not an advantage of retail banking over corporate banking?

• Spread of risk

• Higher consistency of repayments

• Based on regular income of the customer

• Decrease in cost of service

Which of the following is NOT related to the challenge Rising Funding costs and shrinking spreads?

• Reduction in interest margin

• Higher interest rate of deposits

• Higher interest rate of loans

• Higher cost of borrowing by banks

Which customer relationship management tool is being used by Bank of India?

Which of the following is/are NOT the challenges associated with Technological Revolution?

• Increase of cyber crimes

• Increase of financial crime

• Increase of cost of updation and maintenance

• Increase in customers

Which of the following is/are NOT related to the challenge of increased deregulations?

• Competitive rates by banks leading to increased competition

• Opening and closing of branches without seeking approval everytime

• Increase in funds due to reduced CRR and SLR