Global CS meeting

Q4 Stats to Date, GRR is ?

• 92.5%

• 123.3%

• 93.5%

• 95.5%

What's the threshold to be regarded as SME?

• 4K - 30K

• 4.5K - 30K

• 4K - 25K

• 4.5K - 25K

First Reply SLAs for SMEs

• <16h

• <24h

• <18h

• <10h

For SME accounts which have upsells bringing them above 25k, which of the following statements are FALSE?

• No change to playbook cos they are SMEs

• They become Mid Market

• They will have a CSM assigned

The quarter with the lowest realized churn for NA was Qtr _.

Strats portfolio contributes to the biggest chunk in EMEA section "left to renew".

• TRUE

• FALSE

Which client did we lose over 100k to V in Q1 this year in EMEA?

BW LPG was lost to a competitor.

• True

• False

How do you pronounce it?

• Kay-pler

• Keh-pler

• Something else!

List down as many Kpler/MT clients (Accounts) that starts with "M".