Global CS meeting

Global CS meeting

University

15 Qs

quiz-placeholder

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Global CS meeting

Global CS meeting

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Sharlene Tan

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Q4 Stats to Date, GRR is ?

92.5%

123.3%

93.5%

95.5%

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What's the threshold to be regarded as SME?

4K - 30K

4.5K - 30K

4K - 25K

4.5K - 25K

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

First Reply SLAs for SMEs

<16h

<24h

<18h

<10h

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

For SME accounts which have upsells bringing them above 25k, which of the following statements are FALSE?

No change to playbook cos they are SMEs

They become Mid Market

They will have a CSM assigned

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The quarter with the lowest realized churn for NA was Qtr _.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Strats portfolio contributes to the biggest chunk in EMEA section "left to renew".

TRUE

FALSE

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Which client did we lose over 100k to V in Q1 this year in EMEA?

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