Chương 1

Communication skills

• are not as important as technical skills for career success.

• are not necessary in today's competitive job market.

• are ranked by recruiters at the top of qualities they most desire in job seekers.

• cannot be learned; they are innate.

Which of the following statements is most accurate?

• Because today's workers are more geographically dispersed, the need for well-written messages has declined.

• Employers rank oral and written communication skills as less valuable than hard skills such as mathematical computation, computer literacy, and troubleshooting.

• Communication skills are critical to your job placement, performance, career advancement, and organizational success.

• Business letters and interoffice memoranda remain the top forms of business correspondence.

On the job you are more likely to be taken seriously and promoted if you

• look and sound professional

• frame your degree or certificate and hang it on your office or cubicle wall.

• appear to be busy even when you're not really doing anything.

• attend office parties.

Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is

• transmission

• information

• meaning

• individual

Converting ideas into words or gestures to convey meaning is called

• feedback.

• decoding.

• encoding

• nonverbal communication

The communication process begins when the sender

• determines the appropriate communication channel.

• has an idea.

• encodes an idea into a message.

• plans for feedback.

Translating the message from its symbol form into meaning involves

• feedback.

• decoding.

• encoding

• nonverbal communication

Which of the following statements about feedback is most accurate?

• Feedback is the verbal response from the receiver.

• Senders should provide as much information as they can to their receivers to show their intellectual capabilities

• Paraphrasing a speaker's message is a waste of time.

• Feedback can include both nonverbal and verbal responses

Communication noise

• includes anything that disrupts the transmission of a message.

• is also called feedback

• describes only externally produced sounds

• occurs only during the encoding process

Many of us are poor listeners because

• the brain can process information at least three times as fast as people talk.

• we tend to "tune out" speakers whose ideas run counter to our own.

• we would rather talk than listen.

• All answer choices are correct.