Review Part TWO

Which of the following refers to the channels through which the information moves from the sender to the receiver?

• Messenger

• Medium

• Sender

• Creator

In which position should a microphone be held when speaking?

• Horizontally out from your mouth

• Vertically at your chin

• At your belly button

• Horizontally at your chin

Why is it important to take notes during lectures or discussions?

• To make sure the speaker does not change their opinion in later lectures

• To quiz the speaker

• To reuse the notes when giving your own presentation

• To have the opportunity to review the material later

Which of the following is an inappropriate way to communicate with customers?

• Using a customer's proper name

• Inviting customers to a 'customer appreciation party'

• Telling customers what they want and need

• Sending out flyers which display information on upcoming sales or new products

Which of the following is NOT a part of the listening process?

• Hearing

• Understanding

• Focusing

• Talking

The acronym TIPP stands for which of the following?

• Tone, Interaction, Pitch, Pause

• Time, Inflection, Pitch, Pause

• Tone, Inflection, Pitch, Pause

• Tone, Inflection, Pace, Pause

Which of the following are the three keys to successful teamwork?

• Cooperation, compromise and collaboration

• Organization, instruction and leadership

• Opinions, facts and thoughts

• Goals, objectives and feedback

Which of the following sentences is correct regarding subject-verb agreement?

• The dogs in the park is enjoying the sunshine.

• The marathon runners is closing in on the finish line.

• The groups of parents are planning a fundraising event.

• Organizing the tournaments are tough for the coach.

Evaluate the following scenario and determine the type of professional communication used to solve the issue.

A restaurant has been informed a recent customer contracted a foodborne illness. Upon further investigation, they discovered the lettuce they served had been contaminated with E. coli. The restaurant needs to write a press release to make recent customers aware of the contamination and how the customers should proceed.

• Advertising

• Marketing

• Public relations

• Media relations

Mountain Gear is an online retailer for camping, hiking and outdoor gear. The company has no brick and mortar store, only a website offering their products and services. Mountain Gear's site would be categorized as which of the following?

• Instant messaging

• E-mail

• Teleconferencing

• E-commerce