STPricing Quiz

If a customer does not have an account with us but would like to use our service, what else could you suggest (choose all correct answers)

• Next Flight

• Transfer to Track & Trace

• Australia Post

• Create a sales lead

What is the correct definition of PARTIAL STOP PRICE status?

• There are no rates on the service that was selected 

• Refer the customer to the account manager, they are on the borderline of suspension

• Refer customer to the account holder 

• We can provide a quote 

What does scheduled rates mean?

• Rates allocated to the account holders account 

• When there are no assigned rates on the account holders account 

• Rates scheduled to use on Mondays and Tuesdays only 

• Rates schedules to use only on weekends 

What is the Inbound call script for the Pricing Queue?

• Thank You for calling customer service this is (your first name), How can I help you?

• Thank You for calling Pricing, this is (your first name), How can I help you?

• Thank You for calling StarTrack

• Welcome to StarTrack

What is a 'special quoted rate' mean?

• Rates located on Startrack Website 

• Rates found in Service Cloud 

• Customer has negotiated rates for the area/zone freight is travelling from & to 

• Rates scheduled to use on Mondays and Tuesdays only 

Where is the Quoting Tool located?

• TEAM

• Service Cloud

• SAP

• StarTrack Website

If there are no zone rates for FPP, what rates would you use to provide a quote?

• Premium

• Next Flight

• Australia Post

• Special Services

How would you quote the customer if freight travelling contains Dangerous Goods

• Refer customer to MarAir 

• Check for the customer surcharge & add it to the Quote Tool 

• Refer customer to their Account Manager 

• Charge 50% surcharge 

True or False: For a Broker account you can provide a quote to the end customer.

• True

• False

If customer wants new rates added to their account, how would you add the new rates?

• Update their special quotes rates 

• Refer customer to StarTrack website 

• Refer customer to their Account Manager 

• Add new rates on TEAM