Ops PACE - TYK 1

What does PACE mean?

• Performance and Consumer Excellence

• Performance and Customer Experience

• Performance and Customer Excellence

• Performance and Consumer Experience

For McDonald's PH, setting and strengthening of PACE happened 2022 and 2023, respectively. What is our next step for PACE in 2024?

• Standardize

• Sustain

• Simplify

• Specialize

PACE is built with 3 foundations namely...

• Procedure, Portal and People

• Process, Performance and People

• Process, Portal and People

• Process, Performance and Portal

Complete the definition of PACE: a ______________, operations consulting program, supported by data to empower Franchisees/DLs to grow their business and protect standards through operations excellence.

• consumer-led

• customer-led

• restaurant-led

• consultant-led

All are key areas of Operations PACE 2024 except...

• Consistent Application of Goals and Action Steps

• Elevate the Protection of our People

• New Customer First Visit Global Requirements

• Sharper Focus on Goal Setting & Actions

True or False: Completing and passing the certification is required ahead of completing any Operations PACE visit, including the 2024 Business Acceleration Session.

• True

• False

When exactly should we finish the Business Acceleration Session (BAS) in 2024?

• January 31, 2024

• February 29, 2024

• March 31, 2024

• April 30, 2024

Based on the Operations PACE 2024 Global Framework, how many Running Great Restaurant Visit/s (RGRV) is/are required per year?

• 1

• 2

• 3

• 4

True or False: Is the one (1) 'Putting People First' visit required per year unannounced

• True

• False

Moving into 2024, the RGRV will have one overall section known as Assessing Operations. What is missing in the following 6 components to assess: Quality, Service, Cleanliness, _________, Health & Safety, Food Safety?

• People Standards

• Wellness

• Shift Leadership

• People Practices