Telephone Etiquette Ch. 22

A/an ____ is a commercial service that answers telephone calls for its clients.

• telephone booth
• call center
• phone operator
• answering service

The vocabulary of a particular profession as opposed to common, everyday terms is _______.

To pronounce distinctly, concisely, and carefully means to ______.

• enunciate
• articulate

• slur
• mumble

Being acutely sensitive to what is proper and appropriate when interacting with others is

• tactfulness

• manners
• social etiquette
• courteous

The belief in one’s own abilities is

To show consideration or appreciation for another person is

The ability to understand another’s perspective, experiences, or motivations is

____ means to determine the priority of a patient to be treated.

The process of sending a patient to a specialist is called a ________

What feature would you use to connect three people on the call, with each using a different phone?

• Voice message
• Conference call
• Group chat
• Video call