De-Escalation Techniques Quiz

What does de-escalation mean?

• To calm aggression or emotion

• To ignore aggression or emotion

• To increase in extent, volume, or scope

• To provoke aggression or emotion

Why do Officers need to learn de-escalation?

• To worsen community relations

• To increase injuries and deaths of Officers and citizens

• To increase complaints

• To reduce injuries and deaths of Officers and citizens

What are some primary skills found in de-escalation programs?

• Being passive, not observing cues, and being dishonest

• Reacting emotionally, using aggressive language, and not listening

• Ignoring nonverbal and verbal cues, and being dishonest

• Controlling your emotions, choosing your words carefully, and active listening

How would you handle an individual who is irate, acting irrational, and becoming aggressive?

• By provoking the individual further

• By reacting emotionally and becoming aggressive

• By ignoring the individual and walking away

• By using verbal de-escalation techniques and active listening

How can you become better at communication skills?

• By practicing active listening and observing nonverbal cues

• By avoiding communication altogether

• By being dishonest and using aggressive language

• By ignoring nonverbal cues and not actively listening

What are two de-escalation programs that are used in LE development?

• Management of Aggressive Behavior

• None

• Crisis Intervention Training

• Verbal Judo

Which program was primarily developed for use in dealing with the mentally ill?

• All

• Verbal Judo

• Crisis Intervention Training

• Management of Aggressive Behavior

What is the primary principle of de-escalation programs?

• To provoke aggression or emotion

• To ignore aggression or emotion

• To decrease aggression or emotion through communication

• To increase aggression or emotion through communication

What is the purpose of de-escalation techniques?

• To worsen community relations

• To increase injuries and deaths of Officers and citizens

• To increase complaints

• To reduce injuries and deaths of Officers and citizens

What is the importance of cautious honesty in de-escalation?

• To redirect aggression or emotion

• To decrease aggression or emotion

• To ignore aggression or emotion

• To provoke aggression or emotion