AXO Risk Management: Conflict Resolution

Conflict is always bad.

• TRUE

• FALSE

What is a characteristic of HEALTHY conflict?

• Competitive Attitude

• Poor Communication

• Increased Understanding

• Defensive Behavior

What is an example of UNHEALTHY conflict?

• Constructive Criticism

• Lack of Communication

• Increased Understanding

• Active Listening

It is always a good idea to involve a 3rd party in conflict.

• TRUE

• FALSE

Triangulation can escalate a situation when...

• The 3rd party remains unbiased

• The 3rd party respects confidentiality

• The 3rd party acts as a mediator

• The 3rd party actively spreads misinformation

Most conflict can be boiled down to mis...

(a)  

Blair and Serena were an example of unhealthy conflict

• TRUE

• FALSE

Which of the following is NOT a way to successfully handle conflict?

• Make personal attacks on character

• Use "I" statements

• Focus on the issue, not the person

• Stay calm and respectful

Sometimes, conflict is a necessary part of life.

• TRUE

• FALSE

When might conflict be necessary?

• Giving feedback on a group project

• Addresses a cleaning schedule with your roommate

• Disagreeing with your advisor about course selections

• All of the above!